Over the past twenty years, this communication model has evolved into one of the most useful tools that exist for incident-based disputes. Whether you are analyzing or communicating through an incident, this model has proven to be extremely successful. Our consultants have witnessed the transformations within an organization’s culture and the relationships that exist within simply by introducing this communication model.
With over 25 minutes of video content and a case study for you to work though, this workshop will assist you in building rapport and trust in your relationships, help you to navigate difficult conversations, and build understanding in your communication. This workshop has 12 different modules:
1.0 – Introduction
2.0 – Assuming intent and effect
3.0 – Exploring backstories of effect
4.0 – Exploring backstories of intent
5.0 – How much is ours?
6.0 – Confirmation bias
7.0 – I feel…when…because
8.0 – Meaning making
9.0 – Revealing intent
10.0 – The littering of broken glass
11.0 – Exploring memory
12.0 – Summary
About the Instructor
When you ask Betty about her work, she will readily tell you that she loves what she does and that it has been her tremendous privilege to work in the field of organizational health for so many years. Betty’s passion and vision is to support organizations of all types – and their leaders – as they seek to move toward health and vitality. Betty’s capacity to listen deeply and to hear that which her clients are trying to articulate is especially significant. She offers her clients profound care and respect. Said most simply – she loves the people with whom she works. Betty leads with clarity, strength, compassion and humility. From her stance of listening, she helps organizations to set a direction for the tough, meaningful and important conversations they wish to have.