Communication Model: Intent, Action, Effect

Over the past twenty years, this communication model has evolved into one of the most useful tools that exists for incident-based disputes. Whether you are analyzing a conflict or using this model to communicate during an incident, this model has proven to be extremely successful. Our consultants have witnessed the transformations within an organization’s culture and the relationships that exist within simply by introducing this communication model!

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The Intent, Action, Effect communication model will help you navigate tough incident-based conversations so that you can achieve the outcome you have been looking for. 


Walk through each of the 12 units this course has to offer you at your own pace.

Case Study 

Test out your knowledge and take your learning even further with the provided case study

Increased Confidence

Not only will you be able to better navigate difficult conversations, it will build your confidence in your communication skills

Video-Based Learning  

With over 25 minutes of video content, this workshop will make you think about how you are currently communicating.

Improve Relationships

This communication model will assist you in building trust and rapport in your relationships

Life-Time Access

Come back anytime to walk through any of the videos of this workshop to refresh your memory.

Workshop Outline

  • Introduction
  • Assuming intent and effect
  • Exploring backstories of effect
  • Exploring backstories of intent
  • How much is ours? 
  • Confirmation bias 
  • I feel...when...because 
  • Meaning Making
  • Revealing intent
  • The littering of broken glass
  • Exploring memory
  • Summary

Only $97.00

About The Instructor

When you ask Betty about her work, she will readily tell you that she loves what she does and that it has been her tremendous privilege to work in the field of organizational health for so many years. Betty’s passion and vision is to support organizations of all types – and their leaders – as they seek to move toward health and vitality. Betty’s capacity to listen deeply and to hear that which her clients are trying to articulate is especially significant. She offers her clients profound care and respect. Said most simply – she loves the people with whom she works. Betty leads with clarity, strength, compassion and humility. From her stance of listening, she helps organizations to set a direction for the tough, meaningful and important conversations they wish to have.