How do you restate what someone has said? How do you really reframe an issue to have a forward-facing stance? What is a paraphrase? How do you deal with assertive people? This workshop answers all of these questions and more! One of the most important parts about difficult situations is knowing which communication tool will best suit that context. This workshop gives you those microskills so that you can communicate through those difficult conversations with greater ease.

This workshop includes over 20 minutes of video and worksheets to assist in deepening your knowledge.  This workshop is broken into 15 modules:

  1. Introduction
  2. Paraphrasing
  3. Restatement
  4. Summarizing
  5. Do I Have That Right?
  6. Risks
  7. Questions – Introduction
  8. Open-ended Questions
  9. Closed-ended Questions
  10. The Yes-Able Statement
  11. Flip the Script
  12. Assertive Responses
  13. Reframing
  14. Injecting Positivity
  15. Summary
Price: $75.00

About the Instructor

When you ask Betty about her work, she will readily tell you that she loves what she does and that it has been her tremendous privilege to work in the field of organizational health for so many years. Betty’s passion and vision is to support organizations of all types – and their leaders – as they seek to move toward health and vitality. Betty’s capacity to listen deeply and to hear that which her clients are trying to articulate is especially significant. She offers her clients profound care and respect. Said most simply – she loves the people with whom she works. Betty leads with clarity, strength, compassion and humility. From her stance of listening, she helps organizations to set a direction for the tough, meaningful and important conversations they wish to have.