How do you restate what someone has said? How do you really reframe an issue to have a forward-facing stance? What is a paraphrase? How do you deal with assertive people? This workshop answers all of these questions and more! One of the most important parts about difficult situations is knowing which communication tool will best suit that context. This workshop gives you those microskills so that you can communicate through those difficult conversations with greater ease.

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Explore how paraphrasing, restatement, summarizing, reframing, and much more can help you to navigate difficult situations so that you can turn those conflict situations into creative solutions. 


Walk through each of the 15 units this course has to offer you at your own pace.


Take your knowledge deeper with worksheets that will help you to embed your knowledge into your day-to-day life.

Increased Confidence

Not only will you be able to better navigate difficult conversations, it will build your confidence in your communication skills

Video-Based Learning  

With over 20 minutes of video content, this workshop will give you practical tools you can use every day!

Improve Relationships

This workshop will give you tools that you can use in your professional and personal relationships.

Life-Time Access

Come back anytime to walk through any of the videos of this workshop to refresh your memory.

Workshop Outline

  • Introduction
  • Paraphrasing
  • Restatement 
  • Summarizing
  • Do I have that right? 
  • Risks
  • Questions - Introduction
  • Open-ended questions 
  • Closed-ended questions 
  • The yes-able statement
  • Flip the script
  • Assertive Responses
  • Reframing
  • Injecting positivity
  • Summary

Only $75.00

About The Instructor

When you ask Betty about her work, she will readily tell you that she loves what she does and that it has been her tremendous privilege to work in the field of organizational health for so many years. Betty’s passion and vision is to support organizations of all types – and their leaders – as they seek to move toward health and vitality. Betty’s capacity to listen deeply and to hear that which her clients are trying to articulate is especially significant. She offers her clients profound care and respect. Said most simply – she loves the people with whom she works. Betty leads with clarity, strength, compassion and humility. From her stance of listening, she helps organizations to set a direction for the tough, meaningful and important conversations they wish to have.